An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

When an order is created, our goal is to ship it out by 24 h With the exception of UK bank holidays, deliveries should arrive in 5 to 8 working days. We respectfully ask for your patience if there are any delays during sale or holiday seasons due to an increase in orders.

We are planning to offer this service in the future, but we are unable to fulfil pick-up orders at our stores at this time.

For cancellations or address changes, please email us at vayralondon@gmail.com within 2 hours of placing your order. Be sure to include your order number and details of your request.Please note that we are unable to modify existing orders. If you need to make changes beyond an address update, you will need to cancel your order and place a new one with the desired items.

Before DispatchIf you have accidentally provided the wrong shipping address, please email our online team at hello@moida.co.uk within 2 hours of placing your order. We will do our best to update the address before your order is shipped.After DispatchIf your order has already been dispatched to the incorrect address, it may cause delays or failed delivery.If the package is returned to us, you will receive a refund for the order excluding the delivery charge, as shipping costs are non-refundable.Please note that any lost packages or shipping fees due to an incorrect address are the customer's responsibility.

Once your order has been dispatched, you’ll receive an email with tracking details so you can follow your parcel’s journey.If you don’t see the email, please check your spam or junk folder. To ensure smooth communication, kindly double-check that the email address you provided is correct.If you haven’t received the email, please don’t hesitate to get in touch with us and include your order number.

Our team makes every effort to ensure that all orders are accurate and safely delivered.But if you’ve received a wrong order or a damaged item, please email us at vayralondon@gmail.com with your order number and a photo of both the product and packaging you received so we can do our best to help resolve the issue.